Exchange and return policy
Return and exchange policy
Time period policy for returning or replacing products and delivery :
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. The product must be in its original condition and wrapped in the carton as it was when it arrived
· Replacement within 7 days from the date of purchase .
. Return within 3 days from the date of purchase .
· Refunding the amount is done by returning the amount to the same payment method used when purchasing .
· No requests for return will be accepted if the permitted period exceeds .
· Correcting the error in the order is acceptable if the customer informs the store management within 24 hours from the time of sending, unless the product is shipped or unless its implementation has begun .
· In the event that there is no agreement on a specific period for delivering the product or receiving the (returned) product, the store management is committed to not exceeding 15 days from the date of confirming the order and issuing the invoice .
Product return or exchange policy
Original invoice .
The product must be in its original condition, unused, with the price tag and trademark on it, and the box or envelope containing the product must be brought .
We will inspect the product to be returned. If it turns out that there are no damages resulting from misuse, the value of the product will be refunded in a manner convenient for you. The response will be made within a maximum period of 7 days from the receipt of the returned product by the specialized team .
If it is found during the inspection process that the product to be returned is free of the reason mentioned in your request, the value will not be refunded and the product will be returned to you .
Exceptions not covered by the return and exchange policy :
- Malfunctions and damages resulting from misuse .
- The serial numbers of the device, the original carton, colors, or any other appearance do not match the product when it is received during the purchase process and as written on the purchase invoice .
- Malfunctions and damages resulting from shipping companies during shipping .
Who bears the exchange and return costs?
- If you receive a product other than the one you ordered, we will cover the shipping and return costs .
- If there is no error or defect in the product, but you no longer want it within the allowed return period for some reason, we will be happy to serve you by replacing or returning the product, but the site will not bear the shipping and return costs or the cost of delivering the new (replacement) device .
Fitness equipment only :
-Fitness equipment cannot be refunded after delivery/ installation .
- In the event of a defect (malfunction) in the product, it will Steps Fitness Store You can exchange the product for free within three (3) days from the date of delivery .
- After three days from the date of delivery, the product will be under warranty for electrical appliances only .
- Delivery fees are non-refundable after completion of delivery .
Accessories :
- Return within three (3) days and exchange within five (5) days from the date of delivery .
- During sales and offers, the return is made within one (1) day and the exchange is made within three (3) days from the date of delivery .
- Note that product images may differ slightly from reality .
How to send the product to Fitness steps store?
We will arrange to collect the product to be exchanged or returned within 3 days of placing the order. An attempt will be made to receive it from you once at a specified time. If we are unable to receive the product within the specified time, we will cancel the exchange or return order .
If the customer refuses to receive the order or does not respond to the shipping company and the product is returned to us? Or if the customer no longer wants the product after shipping it?
The shipping company will return the product to us, and the site will not bear the shipping and return costs, and they will be deducted from the customer .
If the customer does not want the product and it has actually been shipped, the site does not bear the shipping costs, and the customer must pay the actual shipping value (not just paid in the order). Rather, the actual value is paid in full, and in the event of prepayment, it will be automatically deducted and the remaining amount will be returned to the customer .
How can I follow up on the status of an exchange or return of an order?
We will keep you informed via email, SMS or WhatsApp about the product recall status. If there are any questions, do not hesitate to contact our customer service or send us an email .
For support, you can write to customer service on this number 24 hours a day .
Or email info@fitnesssteps.net